Privacy Policy
rtf88 takes seriously its responsibility to protect the personal information of every player. This Privacy Policy explains how we collect, store, use and safeguard your data in accordance with strict international standards.
rtf88 Core Data Protection Principles
Every action we take in handling your data is guided by these principles.
High-Level Security
All personal data of rtf88 players is protected with 256-bit SSL encryption technology. Your information is stored on servers secured with strict layers of protection and continuous monitoring.
Confidentiality Guaranteed
rtf88 will not sell, rent or disclose your personal information to third parties without your consent, except where required by law or international licensing requirements.
Control in Your Hands
You have the right to access, correct or request deletion of your personal information at any time. rtf88 provides a clear process for you to manage the data we hold.
Minimal Collection
We only collect information that is genuinely necessary to provide our services to you. No excess data is collected — every detail requested has a clear and legitimate purpose.
Regular Updates
The rtf88 Privacy Policy is reviewed regularly to ensure it remains relevant to technological developments, legal changes and user needs. Players will be informed of any changes.
Privacy Support 24/7
The rtf88 support team is available to assist you with any questions regarding data privacy 24 hours a day, 7 days a week, in Malay and English via live chat and email.
1. Introduction and Scope of This Policy
This Privacy Policy is issued by rtf88 ("we", "rtf88", or "platform") operating under international licensing as an online casino and sports betting platform directed at players in Malaysia. This Policy describes the personal information management practices we follow in operating the rtf88 platform.
By registering an account, using our services or browsing the rtf88 website, you are deemed to have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to continue using our platform.
This Privacy Policy applies to all registered players, website visitors, and any individual who interacts with rtf88 services through our digital channels. Players aged 21 years and below are not permitted to use this platform, and we do not knowingly collect information from them.
rtf88 only accepts players aged 21 and above. If we find that information has been collected from an individual below this age limit, that data will be deleted immediately.
2. Personal Information We Collect
rtf88 collects several categories of personal information in different contexts. This collection is done directly from you or automatically through our systems when you use the platform.
2.1 Account Registration Information
When you open an account at rtf88, we collect the following information:
- Full name as shown on your identity card (MyKad) or passport
- Date of birth for age verification (21 years and above)
- Active email address for account communications
- Registered Malaysian mobile phone number
- Username and password chosen by you
- Nationality and country of residence information
2.2 Identity Verification Information (KYC)
As part of the Know Your Customer (KYC) process, rtf88 may require documents such as:
- Copy of identity card or valid travel document
- Proof of residential address (utility bill or bank statement)
- Information on payment method used (e-wallet, bank account)
2.3 Financial Transaction Information
All financial activity on our platform is recorded, including deposits via Touch 'n Go eWallet, DuitNow, FPX (online banking), ShopeePay or cryptocurrency (USDT, BTC, ETH); withdrawal history; and records of bonuses received.
2.4 Technical and Usage Information
- IP address and general location data
- Device type, operating system and web browser
- Login and logout session records
- Gaming activity and betting history
- Cookies and session identifiers
We do not store credit card or debit card information directly. All payment transactions are processed through designated payment service providers and comply with their security standards.
3. Purpose of Using Personal Information
rtf88 uses the personal information collected for legitimate and defined purposes. We will not use your data for any purpose other than those stated here without obtaining your consent first.
3.1 Account and Service Management
- Creating and verifying rtf88 player accounts
- Processing deposits and withdrawals securely
- Verifying identity to meet international licensing requirements
- Providing effective 24/7 customer support
- Managing your bonus claims and VIP rewards
3.2 Security and Compliance
- Detecting and preventing fraud or money laundering activity
- Ensuring compliance with international licensing regulations
- Conducting risk control checks for the protection of all parties
- Complying with valid court orders or legitimate law enforcement requirements
3.3 Responsible Gambling
Your usage data helps us monitor gambling patterns and provide timely assistance to players who may need responsible gambling support. This includes deposit limit, betting limit and account suspension options where needed.
3.4 Communications and Marketing
With your consent, we use your contact information to send details about promotions, bonuses and rtf88 platform updates. You may withdraw this consent at any time by contacting our support team.
4. Sharing and Disclosure of Information
rtf88 respects the confidentiality of your data. Our core principle is that we do not sell players' personal information to any third party for their own commercial purposes. However, there are situations where sharing information is necessary and legally valid.
4.1 Trusted Service Providers
We share necessary information with service providers that help us operate this platform, including payment service providers for processing deposits and withdrawals, cloud service providers for secure data storage, game developers to ensure a smooth gaming experience, and customer support platforms.
All these third parties are bound by strict confidentiality agreements and are prohibited from using your data for any purpose other than what has been agreed with rtf88.
4.2 Legal Requirements and Compliance
rtf88 may be required to disclose personal information when requested by competent authorities, valid court orders, or our international licensing compliance requirements. In such situations, we will disclose only the minimum information necessary.
rtf88 has never sold or rented player data to advertisers, data brokers or third parties unrelated to the operation of our platform. This is a non-negotiable commitment.
5. Use of Cookies and Tracking Technologies
The rtf88 website uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device when you visit our website.
5.1 Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login, session authentication and account security. These cookies cannot be disabled.
- Performance Cookies: Help us understand how players interact with the platform for continuous improvement.
- Functional Cookies: Save your preferences such as interface language and display settings.
- Analytics Cookies: Help us analyse usage patterns to improve rtf88 services.
5.2 Cookie Controls
You can control and delete cookies through your web browser settings at any time. However, please note that disabling certain cookies may affect the functionality of the rtf88 platform and your gaming experience.
6. Your Rights Regarding Personal Data
As an rtf88 player, you have several rights regarding the personal information we hold about you. rtf88 is committed to respecting and facilitating the exercise of these rights.
6.1 Right of Access
You have the right to request a copy of all personal information we hold about you. This request can be submitted to our support team, and we will process it within a reasonable timeframe.
6.2 Right of Rectification
If you find that the personal information we hold is inaccurate or incomplete, you have the right to request a correction. Please contact us via live chat or email and we will take the appropriate action.
6.3 Right of Erasure
Under certain circumstances, you may request that your personal information be deleted from our systems. Please note that this right may be limited by legal and licensing compliance requirements that bind us, particularly financial records that must be retained for a specified period.
6.4 Right to Withdraw Consent
For data processing that relies on your consent, such as marketing communications, you may withdraw that consent at any time. Withdrawal of consent does not affect the validity of processing carried out prior to the withdrawal.
To exercise any of the above rights, contact the rtf88 support team via live chat or our support email. We are available to handle privacy-related enquiries in Malay and English, 24 hours a day.
7. Data Security and Protection Measures
rtf88 implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, loss, destruction or accidental disclosure.
- Data encryption during transmission using TLS/SSL protocols
- Data encryption during storage in our databases
- Role-based access control for staff
- Continuous security monitoring at all times
- Periodic security audits by independent parties
- Clear and structured incident response procedures
- Ongoing data security training for all staff
While we take reasonable steps to protect your data, no system can guarantee absolute security. Should a security incident occur that affects your information, we will notify you within a reasonable timeframe and take the appropriate remedial steps.
8. Data Storage and Retention Periods
rtf88 retains your personal information for as long as your account is active or as long as necessary to provide services to you. Following account closure, we will retain certain records for the period required by our legal and licensing obligations.
8.1 Financial Records
All financial transaction records, including deposits, withdrawals and betting records, are retained in accordance with the international licensing compliance requirements that bind rtf88. This retention period is non-negotiable for legal compliance reasons.
8.2 International Transfers
Your personal information may be processed or stored outside Malaysia by our service providers operating in other locations. In all such cases, rtf88 ensures that the data transfer is carried out with equivalent protection through appropriate data transfer agreements.
9. Changes to This Privacy Policy
rtf88 reserves the right to update or amend this Privacy Policy from time to time. Any significant changes will be communicated to players via their registered email or in-platform notification at least seven days before the changes take effect.
The date of the latest amendment will always be displayed at the top of this document. Continued use of the rtf88 platform after the effective date of any changes means you have accepted the updated terms.
We encourage you to review this Privacy Policy periodically so you remain informed about how we protect your personal information.
10. Contact Us Regarding Privacy
If you have any questions, concerns or complaints regarding this Privacy Policy or rtf88's handling of your personal information, you may contact us through the following channels:
- Live Chat: Available 24/7 directly on the rtf88 platform, in Malay and English
- Email: [email protected]
Our support team is ready to handle any data privacy issues professionally and will aim to respond within a reasonable timeframe.
When submitting a privacy-related enquiry, please state your account username (if applicable) and a brief description of your enquiry so we can provide a more accurate and timely response.
Frequently Asked Questions About Privacy
Your Data is Safe, Your Game is Secure
rtf88 protects your privacy with international security standards. Enjoy online slots, live casino, baccarat, Teen Patti and sportsbook with a 150% welcome bonus up to RM1,500 — all in a safe and responsible environment.